Surprise-Lucky Balls

Product Nature Acknowledgement
By purchasing our blind box products, you acknowledge and agree that these items are sold as mystery packages containing random assortments of goods. The specific product variant, style, or character you receive is determined by chance and is not selectable at the point of sale.

Post-Opening Policy (Core Policy)
Once a blind box has been opened or its packaging seal has been broken:

• All sales are final. The item cannot be exchanged for a different variant, style, or character.

• Returns or refunds are not accepted based on dissatisfaction with the specific item received, its rarity, or its perceived value.

Our Commitment to Quality
We stand behind the quality of our products. The above policy applies only to non-quality-related issues.

Quality-Related Issue Resolution
If you receive a product that is genuinely defective, damaged, or incorrect (e.g., missing parts, major manufacturing flaws), we will gladly assist you. Please contact our customer service team within 7 days of receipt